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Can you help me to transfer my websites from my current web-hosting company to you? Yes, we can help you with transferring your websites to us. The transfer requests are... Can you resend a notification or email? All the emails sent to you for the last 3 months are kept in your Client Area > My... Do you have any free trial period? Unfortunately there is no free trial period however we guarantee 30 days money back upon... Do you have any phone number to call you? Yes we do. You can leave us a message at 1-925-891-8282. Also our Live Chat Support and... Do you offer SSL certificates? Yes, we do. Our SSL certificates offers and pricings can be viewed at Client Area >... Do you offer packages of custom configuration? In most cases there is no possibility to change a package characteristics. In case... How can I upgrade/downgrade my shared hosting package/VPS? Upgrade or downgrade can be ordered at Client Area > My Products and Services >... How do I know that the service is ready? As soon as your hosting is up and ready, you will receive an email with the login details... I have not received my Welcome Email. First of all, please check your spam / junk folders - the Welcome Email may have been taken... I want to become a reseller, do you have any plan that will allow me to do this? You can resell on our VPSs and dedicated servers. It is recommended for resellers to... I want to cancel. Please send your cancellation request at billing@sitevalley.com. Also please indicate the... VPS or Shared hosting? If you have doubts whether to choose a VPS or shared hosting for your website, look through... What additional services do you offer along with hosting? Along with hosting, we offer domain registration in most popular gTLD, including new TLD... What is a dedicated IP? Dedicated IP address is an IP address specifically assigned to your hosting account. This... What is the difference between WHM and cPanel? cPanel allows managing hosting account, e.g. files, databases, email accounts. WHM is used... Where are your servers located? Our shared hosting servers are located in the U.S.-based datacenter (Atlanta, GA). Our VPSs...
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