The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article Can I get a free domain?
Yes, you can. We will register (or transfer) and renew domain name for you for free as long as...
Views: 380
Article Can I grant some of the client area credentials to another person?
You can grant some of the administrative rights in your client area to another person. To do so,...
Views: 171
Article Can I transfer my domain to you?
Yes, it is possible to transfer domains to us. The transfer can be ordered at the Order Form >...
Views: 471
Article Do you have money back guarantee?
According to our Terms of Service, the only services which can be refunded are hosting packages....
Views: 352
Article How can I transfer my domain from you?
If you wish to transfer a free domain name registered by to any other registrar...
Views: 391
Article How can I upgrade/downgrade my shared hosting package/VPS?
Upgrade or downgrade can be ordered at Client Area > My Products and Services > the green...
Views: 395
Article I have not received my Welcome Email.
First of all, please check your spam / junk folders - the Welcome Email may have been taken for...
Views: 313
Article I want to cancel.
Please send your cancellation request at Also please indicate the...
Views: 425
Article I want to upgrade to VPS. Do I have to pay additionally or my payment will be prorated?
If you decide to upgrade your payment will be prorated and recalculated. The fee depends on the...
Views: 350
Article My invoice is overdue. What should I do?
If an invoice is not canceled yet, it can be paid at your Client Area > My Invoices > View...
Views: 342
Article What payment methods do you accept?
We accept credit cards (MasterCard, Visa, Discover, JCB, Diners Club, American Express), Paypal...
Views: 383
Article What will happen to the free domain if I cancel the service within initial 30 days?
If you cancel within the first 30 days and have registered free domain name with us during this...
Views: 320
Article What will happen to the free domain if I decide to upgrade to a VPS or a dedicated server?
You will continue using your free domain. It will be renewed by us for free as long as you stay...
Views: 320
Article Who is the owner of domain name registered for free?
The domain names registered with us for free are owned by
Views: 351


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