The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.


Articles in “Sales/Billing Related Questions”

Article Do you provide any discounts/promo codes?
Yes we do! Please use Google to find them. There is also a discount for renewal if you...
Views: 485
Article Do you have money back guarantee?
According to our Terms of Service, the only services which can be refunded are hosting...
Views: 434
Article What payment methods do you accept?
We accept credit cards (MasterCard, Visa, Discover, JCB, Diners Club, American Express),...
Views: 479
Article I want to upgrade to VPS. Do I have to pay additionally or my payment will be prorated?
If you decide to upgrade your payment will be prorated and recalculated. The fee depends on...
Views: 438
Article My invoice is overdue. What should I do?
2 days after the due date, a hosting service is suspended. Wereafter you have 7 more days...
Views: 443
Article What is Credit balance of my account?
If you didn't activate payment subscription for your services with us with your credit card...
Views: 59
Article How can I order additional services?
You can order additional services via your client area. This can be a control panel, an...
Views: 54
Article Is a control panel fee incuded in the VPS price?
The price indicated for a VPS doesn't include the cost of additional services, such as a...
Views: 51
Article Does a VPS or shared hosting account re-install cost anything?
VPS re-install is free of charge.  Actually, you don't need to contact us for it....
Views: 51
Article Can I use several credit cards or my friend's card?
Yes, you can use several credit cards. You can also use your friend's or a family member's...
Views: 53
Article Do you have fixed prices on your services?
Yes, our prices are fixed for the existing customers. Once you buy a hosting package, its...
Views: 47
Article How long does it take for my payment to reach your account?
The time of money transfer depends on the payment method you chose. 2CheckOut...
Views: 58
Article I need more hosting resources. Is upgrade an only option?
VPS You can buy separate resources: 512MB RAM - $5/mo; 10GB Disk space - $5/mo;...
Views: 58
Article Do you send payment notifications and reminders?
We send the following payment notifications: 1. New order invoice 2. Renewal...
Views: 50


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