The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article Are there any mail restrictions?
In our email policy, we expect our customers to follow the CAN-SPAM Act of 2003 and all relevant...
Views: 67
Article Are there any restrictions on a VPS?
Yes, there are. The following actions are prohibited:   Modifying the running kernel by...
Views: 427
Article Can I get more dedicated IPs for a VPS? How much does it cost?
Yes, you can order up to 15 additional IP addresses however if you need more than 7 IP addresses...
Views: 356
Article Can I host a website created on
Unfortunately it cannot be done. pages can be run on OS Windows only and all our servers...
Views: 367
Article Can I host streaming video on your shared hosting?
Yes you can however certain limits apply. According to our Acceptable Use Policy, paragraph...
Views: 419
Article Can I host warez sites with your company?
Warez is strictly forbidden by our Acceptable Use Policy (8. Prohibited activities). The...
Views: 367
Article Do you allow adult content?
Yes we do (as long as all the models are of legal age). However if you are planning to host...
Views: 552
Article Do you allow creating torrent tracker?
Running of torrent trackers is allowed only on VPS in Atlanta data center. Kindly take into...
Views: 364
Article Do you allow file sharing websites (like Rapidshare, zshare, etc.)?
Public exchange sites offer their visitors to upload and download content which is available for...
Views: 353
Article Do you allow SHOUTcast?
SHOUTcast is allowed for VPSs and dedicated servers only.
Views: 334
Article Do you allow SSH access?
Yes we do. SSH access is provided for VPSs and dedicated servers. SSH login details can be found...
Views: 433
Article Do you have any free trial period?
Unfortunately there is no free trial period however we guarantee 30 days money back upon your...
Views: 397
Article Do you have any phone number to call you?
Yes we do. You can call us at 1-925-891-8282. Also our Live Chat Support and Ticket...
Views: 327
Article Do you offer SSL certificates?
Yes, we do. Our SSL certificates offers and pricings can be viewed at Client Area >...
Views: 395
Article Do you provide anonymous nameservers?
No, we do not provide anonymous nameservers.
Views: 350
Article Do you provide any discounts/promo codes?
Yes we do! Please use Google to find them.
Views: 340
Article Do you provide HDD, server and datacenter redundancy for shared hosting plans, VPSs and dedicated servers?
We do not provide server redundancy and datacenter redundancy, and only software RAID1 is...
Views: 301
Article How many domain names can I host with you?
It depends on the hosting plan you choose. NewBie hosting allows hosting 1 domain.  Pro...
Views: 377
Article I want to become a reseller, do you have any plan that will allow me to do this?
It is impossible to resell hosting on our shared hosting plans, however, you are free to do it on...
Views: 330
Article What are the benefits of your Small Business Hosting?
It is the right choice for those who would like to run their own business on the Internet.Besides...
Views: 354
Article What are the content restrictions on VPS, shared hosting or a dedicated server?
We have included some of the most requested content that is prohibited on our servers. For the...
Views: 74
Article What are the network speed limits of your VPSs and dedicated servers?
For our VPSs the network speed limits vary from 25 Mbit/s to 50 Mbit/s. For more information...
Views: 306
Article What control panels do you offer for your dedicated servers?
We offer 4 types of webhosting control panels: DirectAdmin ($5/month), cPanel ($38/month), Plesk...
Views: 329
Article What control panels do you offer for your shared hosting accounts?
All our shared hosting packages come with cPanel (at no additional cost).
Views: 309
Article What control panels do you offer for your VPSs?
We provide cPanel, DirectAdmin and Webuzo control panels. You can check their demos at the...
Views: 346
Article What domain extensions can you host?
We can host any domain extension (TLD). Also we can host IDN domains however they should be...
Views: 357
Article What happens in case I exceed some limit or violate one of your policy statements?
Each case is considered separately and depending on the circumstances, you will either receive a...
Views: 334
Article What hardware do you run your VPSs on?
Our VPSs are run on the following hardware: Intel Xeon dual E5606; RAM: 24GB DDR3; HDD: 1TB WD...
Views: 245
Article What is a dedicated IP?
Dedicated IP address is an IP address specifically assigned to your hosting account. This IP...
Views: 350
Article What is a VPS?
VPS (virtual private server or virtual dedicated server (VDS) - is a part of a physical server...
Views: 340
Article What is guaranteed RAM, burstable memory, vSWAP and SWAP?
Guaranteed RAM is the RAM size which is exclusively allocated to a VPS and can be used whenever...
Views: 2262
Article What is the difference between Unmanaged and Managed VPSs? What is Full VPS Management?
There are two types of VPS hosting that we offer – Unmanaged and Managed. Unmanaged VPS...
Views: 579
Article What OS do you run on your shared hosting servers?
We run CLOUDLINUX 6.4 x86_64 + cPanel on our shared hosting servers.
Views: 294
Article What OSs do you support on your dedicated servers?
We support the following operating systems:CentOS 6.0CentOS 6.0 LAMPDebian 6.0Debian 6.0...
Views: 303
Article What OSs do you support on your VPSs?
We support the following operating systems: For OpenVZ VPSs: For Xen VPSs:...
Views: 391
Article What PHP mode do you use on your servers?
We use Apache lsphp on the shared servers. If you use a VPS or a dedicated server you can set the...
Views: 376
Article What types of virtualization do you use?
We use XEN and OpenVZ virtualization technologies.Xen is a technology which allows running...
Views: 342
Article Where are your servers located?
Our shared hosting servers are located in the U.S.-based datacenter (Atlanta, GA). Our VPSs...
Views: 415


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